When a product includes a proofing option, you'll have the opportunity to review your personalization before we begin making it, helping ensure everything is exactly as you want it.

Our personalized pieces are handmade to order and typically take 7–15 business days to make and deliver. We take the extra time to make sure every detail is just right.

Yes. We offer free shipping on orders over $75. Shipping costs for orders below that amount are calculated at checkout.

Yes. Our personalized pieces are made in small batches and to order. Each order is reviewed, personalized, prepared, and packed with care by our team.

If you need to make a change or cancel your order, contact us as soon as possible. We'll try to accommodate your request before your order enters production, but personalized orders cannot always be changed once production has started.

Absolutely. Our products are made with gifting in mind. You can have your order shipped directly to the recipient and include a thoughtful gift message when available.

We're here to make it right. If your order arrives damaged or there's an issue with your personalization or product, contact us with your order details and photos so our team can help resolve the issue.

Because personalized products are made specifically for you, they may have different return eligibility than non-personalized items. Please review our return and refund policy before ordering, or contact us if you're unsure.

Our customer care team is available Monday–Friday, 8 AM–6 PM EST. We're happy to help with questions about personalization, orders, shipping, or anything else before you buy.